Free delivery to mainland UK on every order, and 30 days to change your mind.Free mainland UK delivery · 30-day returns

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Shipping policy

Delivery to mainland UK is free on every order. This page explains where we deliver, where your order is sent from, how long it takes and what happens if something goes wrong on the way.

Where we deliver

We deliver to addresses in England, Scotland and Wales, including the Scottish Highlands and islands, the Isle of Wight and Anglesey. On our website we call this area ‘mainland UK’ for short.

We can’t deliver to Northern Ireland, the Channel Islands, the Isle of Man or anywhere outside the UK.

Delivery cost

Delivery is free on every order. There is no minimum spend.

Where your order comes from

FW APPAREL is an online shop run from the Netherlands. We don’t keep our own warehouse. Your order is packed and sent to you by our supplier in China.

In the UK, your parcel is delivered by Royal Mail, Evri, DPD or another recognised carrier. When your order has been sent, we email you a tracking number where one is available. It can take up to 48 hours before the tracking shows its first update.

We remain responsible for your order from the moment you place it until it is delivered to you.

Delivery times

  • Preparing your order: our supplier usually takes 1–4 working days to prepare your order and hand it to the carrier.
  • Delivery: once it has been handed to the carrier, your order usually takes 4–9 working days to reach you.
  • In total: you usually receive your order within 5–13 working days of placing it.

Working days are Monday to Friday, excluding public holidays in the UK and in China.

These times are estimates. If your order is running late, email us at support@apparelforwoman.com and we’ll look into it. If it hasn’t arrived within 30 days of your order, you can cancel it and we’ll refund you in full.

Orders in more than one parcel

If you order more than one item, your order may be sent in separate parcels, and they may arrive on different days. There is no extra charge for this.

Customs and import charges

Your order is sent from China, so it is imported into the UK when it arrives. The total you see at checkout is everything you pay us: we never add charges after you have ordered.

For parcels where the goods are worth more than £135 (excluding VAT), UK import VAT and, where it applies, customs duty are charged when the parcel enters the UK. If these charges haven’t already been paid, the carrier asks the person receiving the parcel to pay them before delivering it, and may add its own handling fee. If a carrier asks you to pay anything for one of our parcels, please email us before you pay, so that we can look into it with you.

If delivery fails

If nobody is in, the carrier will usually let you know how to rearrange delivery or where to collect your parcel. Please follow the carrier’s instructions.

If your parcel is sent back because it couldn’t be delivered or wasn’t collected, we’ll contact you and refund you in full once it has been returned. If you notice a mistake in your delivery address, email us as soon as possible, ideally before your order has been sent.

Lost or damaged parcels

Your order is our responsibility until it is in your hands, or with someone you asked to receive it.

  • Damaged parcel: if your parcel or an item arrives damaged, please email us with your order number and photos of the packaging and the item. We’ll send a replacement or refund you in full, whichever you prefer. If a replacement is not available, we’ll refund you in full.
  • Lost parcel: if your parcel hasn’t arrived when expected, please email us. We’ll look into it with our supplier and the carrier. If the parcel is lost, we’ll send a replacement or refund you in full, whichever you prefer. If a replacement is not available, we’ll refund you in full.
  • Shown as delivered but not received: please check with your neighbours and any safe place first, then email us. We’ll investigate with the carrier and keep you updated. If it didn’t reach you or someone you asked to receive it, we’ll send a replacement or refund you in full, whichever you prefer. If a replacement is not available, we’ll refund you in full.

This does not affect your legal rights. For returns and faulty items, see our returns policy.

Questions

Email us at support@apparelforwoman.com with your order number, and we’ll help.

FW APPAREL · Op de Driessen 26, 6104 AW Koningsbosch, the Netherlands · KvK 42163292 · VAT NL005548336B67